Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. The shipping notification will include a link to track your order. Tracking will be available approx. 24-48 hours. 

***Possible delays may occur due to sales events, special occasions (i.e Christmas) and/or due to circumstances out of our control (i.e COVID-19).

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at laatliving@gmail.com with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Domestic Shipping

Shipping charges for your order will be calculated and displayed at checkout. Shipping is free on orders $150.00 or more (before taxes) within Canada.

Local delivery

Free local delivery is available for orders over $100 (before taxes) within city limits of Thunder Bay, On. 

Deliveries are made from 10:00am - 7:00pm, Monday-Saturday. We will contact you via email or phone call to notify you on the day of our arrival. 

In-store pickup

Skip the shipping fees with free local pickup at our boutique located inside PNEUMATICITY SALON AND SPA 37 Cumberland St South Suite 203 (entrance faces Cumberland). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:00am-4:00pm Monday, 10:00am-6:00pm Tuesday to Friday, 10:00am-5:00pm Saturdays. Please have your order confirmation email with you when you come.

International Shipping

*At this time we did not offer shipping outside Canada and the United States. 

United States residents: Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. LAAT Living is not responsible for these charges if they are applied and are your responsibility as the customer.

If you have any further questions, please don't hesitate to contact us! -

LAAT Team